We currently have one GP absent from work and two salaried GP's have recently left the Practice. Until we are able to successfully recruit a salaried GP the Practice is reliant on Locum GP's and Advanced Nurse Practitioners. We are also aware that it is difficult to get through to the surgery on the phone, we are in discussion with our telecommunication company to work through these issues. We apologise for the inconvenience.

Now our doors are open to you again we are happy to accept your prescription requests using the in-house prescription box.  You can also use e-consult and online access however, we are no longer able to accept them via the telephone.

How to raise a concern

At Chapelford Medical Centre we are continually working to ensure that our patients have a positive experience. We aim to provide the highest standards of care to all our patients.


We accept that sometimes you may have some comments, suggestions or complaints about your experience that you wish to share with the us.


We welcome your feedback to help the Practice continually improve the services we provide.


You can raise your concerns verbally, in writing and by using the online form.


For more information read our Comments, Suggestions and Complaints Leaflets.

Complaints Leaflet

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