Welcome to Chapelford Medical Centre

The Practice phone lines are open from 8am - 6:30pm Monday to Friday. 

PATIENT INFORMATION

WE CURRENTLY HAVE 2 GPs OFF SICK WHICH IS UNFORTUNATELY AFFECTING THE NUMBER OF APPOINTMENTS WE HAVE AVAILABLE. 

WE ARE WORKING HARD TO ENSURE YOUR NEEDS ARE MET.

THANK YOU

IMPORTANT INFORMATION

 If you have an urgent problem during these times please ring the surgery. 

At all other times ring NHS 111.

We do not take prescription requests over the telephone

Please use your online access, e-Consult Administration section, email the surgery WARCCG.CCAChapelford@nhs.net or post your request to the practice.

Our practice is working to improve primary care services across the town and we are looking forward to working closer with our community to help bring the changes that our health economy needs. 

At present we have four GPs, 3 practice nurses, a health care assistant, a clinical pharmacist.. 

Our "receptionists" are being given the new role of "Care Navigator" to support patients and navigate them to the most appropriate service.

ALL staff are trained/are being trained to a high standard to better manage your needs.

Requests for Doctor’s Notes (Med3)

Dear Patient and/or Employer,

The Government’s rules around issuing a sick note (Med3) are that a medical professional can only issue a Med3 when an individual has had more than seven continuous calendar days off sick due to an illness (including weekends).

For any period of illness less than seven days, you are able to complete a self-certification certificate and provide this to your employer. A SC2 form can be downloaded from the internet. In the unlikely event that your employer does not accept a self-certification then your doctor may be able to issue a private sick note for which you may get charged.

Below is the address where this form can be downloaded:

https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2

Requests for Sick Notes (Med3) for Covid

In light of the current Coronavirus situation, it is inevitable that a number of employees may be required to quarantine themselves at home, for example due to the nature of recent travel, or because other members of the household are showing symptoms even in the absence of any symptoms of an illness in the employee. In these cases, GPs will not be able to issue a sick note as the time off work is not due to an illness, and isn’t affecting your ability to work, but rather is a precaution to avoid transmission of any illness that is yet to produce symptoms.

We therefore expect your employer to be sympathetic if you are required to self-isolate for 14 days and to understand that the reason for this is to protect the welfare of your work colleagues and the wider community. You can now go line using the link below in order to obtain an isolation note from the NHS 111 website:

https://111.nhs.uk/isolation-note/

ACAS have also published guidance for employees and employers which can be referred to below:

https://www.acas.org.uk/coronavirus

Whilst we appreciate this may cause some difficulties between you and your employer, equally GPs have a responsibility to prioritise the assessment and management of the healthcare needs of patients who are acutely unwell, rather than spending time dealing with requests for sick notes, particularly when they aren’t in a position to issue one.

This briefing has been written for and on behalf of Chapelford Medical Centre, so please accept this as a reply to any request for a sick note/letter from the surgery.

Yours sincerely,

On behalf of our GP's,

Dan Bunstone

Principle GP

Chapelford Medical Centre has an active Patient Participation Group.  We are encouraging membership to support the future development of our services for our patient population please contact PPGChapelford@yahoo.com for more details about the group.

Our website is updated regularly and is full of useful information about the practice that will help keep you informed of current developments nationally and within our practice itself.

E-Consult

We now also offer eConsult.  You can get help help or advice, request your sick note from our Practice online with eConsult. 

This is available Monday - Friday, 24 hours a day. We aim to deal with your e Consult within 48 hours.

- If you need to request your medication – give details of what you need to order and we will send this electronically to your nominated pharmacy (usually closest to your home or work address). If you haven’t set up a nominated pharmacy yet please tell us your preferred pharmacy on your eConsult, even if you aren’t ordering medication this time.

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REMINDER FOR PATIENTS

Please notify us immediately of any changes to your contact details, (address, telephone number, next of kin etc) to ensure we are able to contact you should we need to. Please speak to the receptionist next time you are in the surgery or when contacting the surgery so we can update your records.  Changes of address require proof of change (driving licence, bank statement, rent book, utility bill not including mobile phone bill)

Military Veterans

https://www.gmmh.nhs.uk/military-veterans-services

Contact us

Protected Learning Time (PLT)

In order to ensure continuing education for our staff we allocate the last Thursday afternoon of every month as protected learning time. On such occasions we are closed from 1pm

 

           

Text Messaging Service

Would you like to be notified by a text message when your next appointment is due ?

Please contact reception with your mobile number or fill in the attached form that is located under the Further Information section 'Text Message Reminders' and give to a member of the reception team.